Philipines overview

I have spent a lot of time in and around Manilla as part of my analysis. Overall i would give this country decent ratings - good pricing, decent accent. More difficult to manage than India. Decent sales. Can handle high volume campaigns. 

If you would like to learn about my analysis and comparison between Manilla, India, differences between this country and Latin America or to learn more about our call center referral services feel free to email me to chat - mlevine@callcenteradvisors.com.

Max Levine

Philippines

Offshore call center outsourcing agencies in the Philippines are quickly increasing their share of the global call center market resulting in an employment boon and significant new revenue sources for the country.

The call center industry grew 90 percent in 2005 with US$ 1.7 billion in revenues generated. Currently, there are more than 100 centers in different locations in the Philippines from Manila to Davao City, creating high-paying jobs for competent young Filipinos.

The country’s call center industry has indeed experienced incredible growth from employing less than 2,000 people in 200, it has grown 100 times in size in a span of only five years with a current estimate of 200, 000 professionals.

The dialect and accents tend to be better than India. The manageability is tougher – less passive than Indian culture.

Call Center Services
Commonly outsources campaigns: Direct Response, sales verification, telemarketing, credit and collection, reactivation or reinstatement of accounts, and other customer support services.

About 90 percent of services offered by offshore call center outsourcing firms Philippines are inbound call handling.

Economy

GDP (2008): $166.9 billion.
Annual GDP growth rate (2008): 3.8% at constant prices.
GDP per capita (2008): $1,841.
Natural resources: Copper, nickel, iron, cobalt, silver, gold.
Agriculture: Products--rice, coconut products, sugar, corn, pork, bananas, pineapple products, aquaculture, mangoes, eggs.
Industry: Types--textiles and garments, pharmaceuticals, chemicals, wood products, food processing, electronics and semiconductor assembly, petroleum refining, fishing, business process outsourcing services.
Trade (2008): Exports--$49.0 billion. Imports--$56.6 billion.