Argentina
Argentina is an interesting country to outsource. It definitely has less fluent English than some of its Latin counterparts. It is one of the most disciplined countries I have worked in. Between Costa Rica and Argentina I would say they are the two easiest to manage.
60%Sixty percent of operations in Argentina are dedicated to offshore services to the U.S., Latin American and European markets, providing widespread multilingual support in more than five languages.
Argentina is one of the most linguistically diverse countries in the world. Thanks to migration from Europe, many residents speak more than one language. The most common are Spanish (the official language), English, Italian, German and French.
I run a call center referral and consulting business based in Latin America (CallCenterAdvisors.com). I have been working in the BPO space for over 10 years and can definitely help you to make the right call center outsourcing decision. We have over 100 call centers in our network in Latin America in the Sales, Customer Support, Direct Response and Inbound space. We have helped 100s of companies make educated decisions before outsourcing to Latin America or making the decision to move out of India and the Philippines.
Max Levine
mlevine@callcenteradvisors.com
Economy
GDP (2008): $326.7 billion.
Annual real growth rate (2008): +6.8%.
Per capita GDP (2008 estimate): $8,219.
Natural resources: Fertile plains (pampas); minerals--lead, zinc, tin, copper, iron, manganese, oil, and uranium.
Agriculture (10% of GDP; including agribusiness, about 58% of exports by value): Products--oilseeds and by-products, grains, livestock products.
Industry (21% of GDP): Types--food processing, oil refining, machinery and equipment, textiles, chemicals and petrochemicals.
Trade: Exports ($70.6 billion)--oilseed by-products, vegetable oils, cars, fuels, grains. Major markets--MERCOSUR 23%; EU 19%; NAFTA 10%. Imports ($57.4 billion)--machinery, vehicles and transport products, chemicals. Major suppliers--MERCOSUR 35%; EU 17%, NAFTA 16%. Imported goods from the United States totaled approx. 12% of Argentine imported goods.
GDP (2008): $326.7 billion.
Annual real growth rate (2008): +6.8%.
Per capita GDP (2008 estimate): $8,219.
Natural resources: Fertile plains (pampas); minerals--lead, zinc, tin, copper, iron, manganese, oil, and uranium.
Agriculture (10% of GDP; including agribusiness, about 58% of exports by value): Products--oilseeds and by-products, grains, livestock products.
Industry (21% of GDP): Types--food processing, oil refining, machinery and equipment, textiles, chemicals and petrochemicals.
Trade: Exports ($70.6 billion)--oilseed by-products, vegetable oils, cars, fuels, grains. Major markets--MERCOSUR 23%; EU 19%; NAFTA 10%. Imports ($57.4 billion)--machinery, vehicles and transport products, chemicals. Major suppliers--MERCOSUR 35%; EU 17%, NAFTA 16%. Imported goods from the United States totaled approx. 12% of Argentine imported goods.
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